I placed my order for a Ninja AirFryer and a Sony 55" OLED TV on 11th January, total amount was £1,300. The first surprise was when only 5 working day delivery was free for it. When you pay more than a grand, they could do better I guess. Then they called me for checking the delivery slot, even if I had a meeting I quickly picked it up and said I work from home so they can come whenever they want. They said that's not a good enough answer so I had to call them back. The output of my call was a delivery timeslot for 18th January between 11:00 and 21:00. It was not a choice that was the only option. If you don't work from home you have to take a day-off. Why could not they just accept my come when you can statement? Then the gentleman arrived at 7sih PM with an LG TV instead of my SONY. I refused the delivery and the following day they wanted to discuss another delivery with 5 working day SLA. That was the moment when I said no way on Earth and I want my money back. I was told I can get an immediate refund which was a lie. If all good I can get back my money tomorrow so after 14 days I made my purchase. I had multiple discussions with the customer representatives but other than they are super polite they gave me only lip service. Even if the fault and poor treatment is obvious they did not involve their management. Just like a broken record saying the policy mantra. Like human droids. Either that's their mental capacity or they are threatened by their management not to escalate anything to them. The worst ever customer experience, I will never ever order anything from them because they are absolutely bunkers. They advertise everywhere the customer experience but in reality they provide nothing.