Terrible service / experience. Purchased a TV from John Lewis and decided to take the 0% option. Approved immediately but the e-agreement link failed. It failed again from the confirmation email. It failed again on the website and asked me to ‘come back later’ which I did and it still didn’t work. I call JL who can’t help and refer me to creation. Creation tell me that it’s a problem my bed because I’m using safari (I’m actually using chrome), it’s then a problem because of my phone, so I try a laptop (it still doesn’t work). The proposed solution is to send an agreement by post for me to return by post… in 2023… So I called JL to cancel the order. The woman tried to solely blame creation… I pointed out that I was buying from JL and creation are their recommended partner so poor service from them reflects on JL. She then said ‘well we have thousands of successful contracts every day’ like I should be happy with my poor service because others had a better experience. What type of reply is that. This is just amateur and reflects terribly on John Lewis.