I made one order that fits me but they sent me a completely ten sizes different. So then today morning I called customer service and they said it was out of stock.Then I tried to talk to the duty manager but they did not pass the phone to the duty manager but they said the only thing that they can do is to refund me and that it will take 7 to 15 days.Also this is the second time in ten days that they did this to me and this is there fault and they didn’t even give me a gift voucher or anything for there mistake. Now slowly slowly John Lewis is having poor poor customer service and I asked that I don’t need a refund I just want the jacket that I ordered because it was expensive.