Absolutely horrible experience with JL repairs centre! I purchased the Samsung S20 5G a year ago (with JL 3 years watranty. The phone started glitching.  After going through diagnostics with the JL technical team (factory reset, safe mode etc), I was advised to sent it in for repairs.  It was returned to me stating "fully tested with no defect found" and that it had been independently checked by the quality team to ensure it is fully working. It started glitching again after a few hours and I contacted JL and sent more pictures. Aftwr over two weeks, I contacted JL for an update only to be informed that the engineers had found damage to the handset and I would have to pay almost £300 for the repair. Shock because the phone lives in a wallet case, it has a screen guard and I am not careless with it - has not suffered impact or trauma, to the best nof my knowledge.  I can sincerely say that there are no scratches or dents on the phone. I have a spare (an old Samsung S9) and a work phone and all three are in my hand bag when I'm out.  The S9 is working perfectly (currently using it as main one while the S20 is with JL. We buy our electricals from JL (TV, fridge freezer) as well as beddings, towels etc, and I am extremely diassapointed with this experience from John Lewis repair centre.