I ordered made to measure curtains, a curtain pole and fitting in June 2022. I paid in full - almost £3000 at the time of ordering. There has been a saga of mistakes, incompetence and broken promises too unbelievable to recount here. 7 months later I still have nothing after taking 3 days off owork, making at least 20 phone calls and writing multiple emails. They were again supposed to deliver today - the fitter called to say they couldn’t find the pole in the warehouse so they went to another job. Customer services said the pole was in the warehouse but because the staff are all temporary they couldn’t find it. I don’t know who to believe. I asked for a refund and they said it was agreed by their manager and someone would call me today to process it. Nobody called. I was not surprised.