I ordered in the morning 7th of april a lens with camera with delivery on the next day. This was an order for more than £3K and of course payed extra for fast the delivery. I have received an email at 8pm that they were unable to obtain an authorization from my bank and I should contact them asap. Why the hell, did they send the email at 8pm? Why didn’t they send it earlier? The transaction has been authorized as money has been taken from the account so I called them straightaway and asked what is going on. I talked to them very politely despite the lady on the phone was not pleasant and she kept telling me that is a problem with my bank and I should contact bank and call them on the next day between 7am - 8am and I needed to speak with the payment department. I explained her that the transaction has been authorized that they have a problem on their side, but she was did not allow me to talk and she kept repeating her stuff. I have decided to call my bank and they confirmed that the transaction has been authorized and they gave me even the authorization code, and they said that there was a problem on John Lewis’s side... I have decided to call again, but again I was unlucky with not very pleasant person who said to me that they need to take another payment which i refused as the money had been already taken from my account and again I have been told that i need to call them in the morning. Also he has seen the authorization code from my bank. I called them in the morning and finally i was able to talk with a polite person but despite this he said to me that i needed to call them after 8am as there is nobody from the payment department. I call them at 8am and spent around 40minutes on the call explaining what happened and they were still telling me their excuses, that they I have to take another payment and ba bla...and the payment department refused to talked to me. As I had an authorization code I wanted to talk to them and not only for this, I wanted to hear why this happened. Again I refused to make another payment and i was given a supervisor Lindsey, who again refused to give me the payment department and again I have heard same story. I canceled this order as after this dreadful, most disgusting experience. I called my bank, to check if the order has been canceled and it was not, so i asked them to let me know, how quick it was the possible to get my money back. I had to make another painful call to john lewis, to ask them politely if they can fax my bank that this transaction has been canceled with some details. The representative took my details, did not get any email what i have asked for and they still did not sent any fax to my bank despite i have asked for this. I emailed them as well, to make sure that the customer service receives this information. After this : No more John Lewis. Never Ever and I would suggest to be careful when you are making any online purchase. The worst customer service ever.