This company has seriously deteriorated. I have had a terrible customer service experience today regarding a faulty Apple watch. I have been given the run around and passed around department after department with no resolution. I contacted the Head of Customer Service and what a dreadful experience that was too. I have been a loyal customer with John Lewis for many years and purchased a copious amounts of goods, but no more. A resolution was sort for my faulty Apple watch, which I was happy with and then they changed tactics and said the watch had to be sent away and repaired by an engineer. I have emails from customer service agreeing for me to purchase a higher value watch. Beware! Poor customer service experience when things go unexpectedly wrong.