Dualit coffee machine ordered from John Lewis online on a Monday, selecting free delivery. Due to the slow order processing at the JL end and then various incompetences with the amateur courier company they used (Hermes), delivery wasn't until the following Tuesday so very tardy. Upon receipt the item was poorly packaged and had been bashed about with the box looking decidedly second rate. Upon opening, the coffee machine was damaged. I won't be using JL anymore - tardy and inefficient delivery and poor packaging. Contrast with Amazon Prime who have really upped their game.