I called and spoke to four or five customer service people over several days each one gave me different assurances all of which turned out to be false. I asked to speak to a manager, was told one would call me back, never did. Bottom line is that john lewis refused to take responsibility for something going wrong and didn't provide anything like adequate customer service. The whole experience has left me stressed and John Lewis has lost a customer of several decades standing.
8 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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