As a returning loyal customer i received the worst shopping experience. I ordered on line a surface note book and a hp printer with the assistance of sales rep in store at solihull . All went through well I thought. I stressed the order was time critical. Not received the goods after 10 days I phoned only to be told the order was cancelled by me which was certainly not the case . Got all sorts of excuses. Incredibly one feeble excuse was that my credit was not good on a John Lewis account.. an account on which that very day was credited by some £1300 due to a product recall. Upon complaining I got a pityful response after 16 days i was stonewalled and given excuses which were nothing more than a ruse to cover up serious deficiencies in their internal systems. My advice is that JL have fallen from their once renowned good standards of service to the nadir. They have become drunk in their own perceived success . Uncaring and shameful Come on J L what has become of you. I wasted all my valuable time and lost out financially in a new JL unwanted service of .pass the buck game and it will all go away.. yes I lost as they have in losing a loyal customer.