We bought a washing machine in store, and arranged a delivery date eight days later. John Lewis delivery service was surprisingly inflexible. The earliest delivery date offered to us was in four days time, and we had to delay this for a few extra days. On the day before delivery, we received a text, confirming a delivery slot. At 7am on the delivery day, we received a text informing us that th delivery had been cancelled. On contacting the store, we were told that the washing machine was out of stock, despite the fact that John Lewis had taken full payment eight days previously. This was very annoying and inconvenient - we are a family of five, and by this time, we had been without a washing machine for ten days. We had also rescheduled our work commitments to be at home for the delivery. Our money was refunded promptly, but we were not offered any compensation for this unacceptable level of service. Sadly, this is not the first time that we have been badly let down by John Lewis in recent years, and I do not intend to buy white goods from John Lewis in the future. We have since purchased the same washing machine from Curry’s, for a lower price, and with free next day delivery. In comparison, the customer service provided by Curry’s was far superior.