Phone hung up on me 3 times today.appalling service from jonh lewis Sold me a faulty coffee machine and from day one we had problems with it,Its now 4 months old and it finaly packed up for good today, We have demanded a return and full refund due to this being a on going problem but they dont care and wont help. The way i was treated today was simply appalling,transfered to 8 people over a 2 hour period and had the phone put down on me 3 times. They just dont care,they are rude dishonest and have lied to me over and over again. I used john lewis with the feeling that they are a big household name and can be trusted if things go wrong. Well thats not the case and i can be sure of one thing,and that is i will never buy from them again. This has to be the worst experience ive ever had with such a company. So buyers be beware,Big name does not mean big service,im still fighting for my return and refund and this is just one of meny reviews i will be giveing john lewis,The word needs to be put out there-stop treating buyers so badly. Customer service is also often referred to when describing the culture of the organization.Your interaction and the way you have treated me is appalling and for that im happy to give JOHN LEWIS this well deserved standing ovation and review. KEEP UP THE BAD WORK.