I have had problems with John Lewis service recently. After adding the product to my basket and entering in my bank details following the instructions to the final payment the system would not confirm my order. I rang up John Lewis and explained to the assistant my problem by which she tired to put my order through (it still didn't work). I rang up the bank, thinking that they probably just needed me to answer a few security questions to confirm my identity. All well, the bank prompted me to try the transaction again. I went back to my John Lewis basket and tried another six times, rang the bank up again to find that John Lewis had blocked me from their system. The bank assistant helped me in sorting this problem and I was able to put through my transaction. I was expecting to pick up my order the following day at 2pm at a convenient store only to find an email that evening telling me that the order had been cancelled. Disappointed I rang up the helpline to see what was going on. The assistant couldn't explain why this had happened however to replace the order. I asked her if the money had been taken out of my account by which she replied no and to try placing the order again. Having doubts and wanting to double check I rang up my bank to find out that the money had in fact been taken out of my account. I am very frustrated with John Lewis. I know they need to provide a secure service however this wasted a whole day of mine, going through checks and multiple phone calls to my bank for a seemingly simple transaction. I will not be buying from John Lewis in the future. Note to anyone else who is having difficulties processing a transaction, double check what is happening with your bank.