Have only given a one as could not leave none. I ordered three items from them two weeks ago and paid for Saturday delivery to ensure one of the items arrived in time for my nephew's birthday. On the Saturday, we took delivery of two items from the courier, but only one signature was requested. Therefore, a 'x2' was noted next to the signature to indicate this. The driver informed me that the third item was probably with a different driver. The third item never arrived and customer services took a week to begin an 'investigation', which they claim they have still not completed a week later. I am disgusted by their lack of interest and shocked at their inability to process something at such a basic level when they have all the information in front of them. To be honest, after two weeks, I don't care what went wrong. After experiencing their inept customer service, I'm surprised they ever get anything right. I just want my funds returned now and I should not be made to wait until they have got their act together for this to happen. John Lewis maintain they expect to provide a high level of customer service. They are way off the mark.