I can't believe I'm writing this about John Lewis!! I brought a washing machine from John Lewis, and felt reassured it would be a good machine and a good deal, because it was John Lewis. The machine it's self is a John Lewis own make and it had a 3 year extended warrantee as part of the purchase price. The machine is now around 18 months old it developed a fault, I phoned John Lewis customer service to arrange a repair, they past me on to a third party agent who then subcontracted the repair. I waited a week for the repair man to arrive, and on the day of repair he arrived 4 hours late by bus!! I still can't believe I'm saying this about John Lewis!! As an expartner myself I know the standards expected, and if John Lewis are directly involved I still believe you can't beat them. The issue with electrical items appears to be the lack of control John Lewis have over the service provided by their agents contracted to provide repairs. My machine took two weeks to repair, and many calls to John Lewis customer service. The machine has gone wrong again with the same fault, but a different repair agent has attend this time and can't find a fault as it is intermittent. Reluctantly I have had to accept the machine is very poor and after a very short time a new machine needs to be purchased to resolve the issue as I can't keep waiting so long for repairs and using a machine that doesn't work properly isn't a viable option. I am shocked by the poor service and lack of care provided by John Lewis. As a customer of many years I will think carefully about purchases in the future from John Lewis, but I won't buy electrical items again from them as the guarantee isn't worth the paper it's written on. I am only writing this review because I am so disappointed, John Lewis promised to follow up with me after the engineer had called that was 5 days ago and still no call. I had already waited 14 days after a cancellation appointment. Thanks to John Lewis I have lost three days salary wasted time call customer services, and ended up with a machine that isn't fit for purpose. I have read the positive reviews and like these people I have made many purchases from John Lewis and I also regard them as one of the best and never had a problem in the past. I am truly stocked by my experience, and it is disappointing to write such a negative review.