I have been trying to join myjohnlewis since April and have phoned four times now as I have never received my welcome pack and card. I phoned 2 weeks ago and spoke to Ricardo who has been the most helpful so far. He posted another pack and said he inserted some vouchers and also fast tracked it and to phone in 2 weeks if it did not arrrive. Two weeks later and still no welcome pack. I phoned today and have now been sent another card but now have to wait another 28 days. No fast track offered or explanation given for not doing this and no vouchers offered. I do not think much of your customer services apart from Ricardo who I believe is on holiday. I would like a proper explanation regarding this and would like this situation resolved asap. Not impressed at all with the service. My account number is 60003772705. Please reply as soon as possible.