A washer dryer was installed with the transit bolts still in place. This meant the machine went berserk when switched on. John Lewis were informed straight away and warned me this is dangerous as metal could have broken off and now be in the laundry. They said they would take the machine away and replace it, calling back within two hours. I have waited in for five hours and called them three times. No one has yet called me back. I now have no means of doing my laundry, bedding etc and do I tell my boss that I can't work in order to wait for a re delivery? Shocking customer service and dangerous practise.