Base of bed delivered but no mattress. Consequently our 14 year old has not had his bed for 3 nights now whilst we try to sort out the debacle. Having pointed out the error to JL on day of delivery (last Fri) and been told the item would arrive same day (btwn 2pm and 5pm) I was disappointed to call back at 5.30 pm on Friday to advise of non arrival and to request a tracking number, to be told "We don't have one, but it will be with you before midnight! It is out for delivery now!". Midnight came and went; no mattress. On Sat morning I rang again to be told we will call you back befor 10.30 with an updated delivery time because the courier had not collected It in time on the Friday. No call back. So I called against 11.15; same response but time for call back pushed to 12pm. The clock struck 12 and still no call back. So I rang against 1.15 to be told they were looking into it. I finally got a call back at 2pm from an agent who advised me "We have now found your mattress!". I had no idea it was missing. When I pressed repeatedly I was told it was still in the JL warehouse! So pretty much everything I had been told on the Friday was absolutely false! And also on the Saturday. After another series of calls on Sat afternoon, wherein I was amazed to leave my 14 year old at home to take delivery; to get a trusted person etc to house sit; we moved to delivery by courier on Sunday. A few calls later this was also not feasible. Whilst Amazo lb can deliver on Sunday's, the couriers JL use seemingly cannot. So we moved on to Monday - a day when I am supposed to be in my office. But I am not. And I still do 't have the mattress. I have called JL again. I am on a waiting list for a call back....... I've learned my lesson. I should have gone to Fishpools!