Failed delivery unable to ring up to 30 minutes before delivery It is actually advertised on the site that they offer: Can you notify me when you’re on your way? For large items being delivered by our John Lewis team, our delivery team will call you at any time up to 30 minutes before they arrive on your delivery day. We unfortunately can not offer any other advance insight into your delivery time on the day. No phone call just to say that I had missed my delivery, ringing the person who ordered and not the person waiting for the delivery, who was waiting with a young child. Lots of phone calls to customer service and managed to get delivery and then got 3 calls the next day to say that they wanted to deliver. Utter shambles, made a complaint and they said would be in touch with me within 48 hours, no call, that closed down by itself, rang several times, said would be in touch with me within 48 hours, no call was told I could return the order if I was not happy. Thought other retailers were bad but they have made it to the top of pile