**DISGUSTING CUSTOMER SERVICE** On 14th July 2016 I contacted Dreams Mattresses at their Guildford branch to query about a mattress, which I intended to buy to accommodate my parents in law, who were coming to stay at my house for two weeks from South Africa. I was informed by one of Dreams' employees that the mattress would take 2 weeks to be delivered. As I was unsure about this time frame, I decided to keep on looking online. I then came across Silentnight's Ortho Miracle Double Mattress advertised on John Lewis' website under the promising of being delivered on 7 days. Upon paying with my debit card John Lewis' website generated a message saying that the mattress would take 2 to 4 weeks to be delivered. At this point I decided to go with the purchase. My parents in law arrived on 1st August, the mattress had not been delivered; therefore we bought an inflatable mattress as we thought the delivery would take only a few extra days. On 3rd August I called John Lewis' Customer Service to query about their delivery and I was informed that the mattress would be delivered on 4th August, but they could not give me any time frames. I had to take the whole of the 4th of August as unpaid leave from my work, and stayed at home waiting for the delivery. However, upon emailing John Lewis' Customer Service informing them that I had not received any delivery confirmation texts, I received a response email by Imran Anjum, at John Lewis, saying that they had ran out of stock and that the mattress would be delivered 'in the next few weeks', and that I should carry on tracking the product online. I emailed Imran immediately stating that John Lewis had said '2 to 4 weeks' delivery, regardless of their advertised terms and conditions clearly stating 7 days, and that I should be given more accurate information. I then received an email from Robert McFayden stating that the mattress would be back on stock on 22nd August. I emailed Robert stating that, that was beyond the 2 to 4 weeks stated by John Lewis and that no one was telling me when the product would be delivered specifically. I received no response, therefore I proceeded to request an answer on John Lewis' Facebook and received an immediate email from a Social Media Case Manager, Karen Stewart, stating that the mattress would be available and ready to fulfil orders around 22nd August. On 19 August Karen contacted me over the phone to say that she noticed the mattress was available at their Kingston Store and that she would cancel my online order and re-request it from that Store, I agreed to this. At this point I was incredibly frustrated and mentioned that John Lewis had breached our contract and that if I had to continue to wait any longer I would take the matter to a Small Claims Court. Karen was very unsympathetic with my situation and threated to cancel my order and said that I could take it to Court. This was mentioned after I continued to cooperate with John Lewis for over 6 weeks for a delivery that is currently advertised at 7 days from purchase. The mattress was delivered on 22nd August at 19:15 pm. All I was told was that the delivery would take place during 2pm and 9pm, and I have just received an email from this shameless woman Karen, suggesting I should pay for an express delivery when John Lewis was under breach of contract for 2 weeks? This is unfathomable and disgusting!! I will never ever buy in John Lewis again and I will take this matter as far as I must for this not to happen to anyone, and for harassing staff to be taught how to treat customers with professionalism and respect.