I have been owed a refund from John Lewis for several weeks. I purchased a dishwasher from them via the Reading store which didn't fit properly so they suggested I exchange it. This in itself took a _very_ long time and lots of telephone calls to arrange. As part of this arrangement I had to pay for the new dishwasher before the original one had been taken away. Fine. Except that when the exchange eventually took place, despite various promises and commitments from John Lewis on the telephone, no refund for the original dishwasher purchase was given. Every time I telephone the store I have to start from scratch and explain the whole sorry saga over again. On numerous occasions, staff representatives have tried, and failed, to put me through to the refund department which seems to be constantly engaged. On other occasions times I have telephoned and been hung up on/ transferred to a department who has nothing to do with the matter. Other times, representatives have left messages on my answerphone but haven't let me know how I can get back in touch with them. My emails of complaint, including to Craig Inglis, have gone unanswered. What a total disregard for the customer. Do I have to take legal action to get my refund? I shouldn't have to be the one wasting my time (and money) on telephone calls trying to get a refund that should have been given to me automatically. This whole event has reduced me to a quivering wreck. As a long-standing customer of John Lewis I will be shopping elsewhere from now on.