I have to say the service at John Lewis in Milton Keynes few weeks ago was incredibly poor! The Staff couldn't be bothered to look for a smaller size coat for my daughter in their computer, sending me back & forward from the till to their little useless desk were they apparently couldn't help or even move from to do the searches on an other computer just in front of them!And the girl didn't understand why I was so annoyed! However, a lovely lady called MARYANN asked me if I was ok when I was moaning while leaving the shop in the escalator. Maryann took the time to find a computer, do the searches for the correct size coat, went in the stockroom & found me the coat I wanted! If it wasn't for her kind rescue I would have certainly left the £50 kettle I had in my hands and the £40 coat too because I had the wrong size! So I WISH TO ANY SHOPPER A MARYANN on their way out! THANK YOU SO MUCH AGAIN, John Lewis should employ more employees like you on the children floor PLEASE! Because between the scream of the children and the unhelpfulness of the staff I couldn't wait to escape the chaos and run very fast!!!!