Firstly wardrobe delivered was damaged therefore requested another to be delivered. I was told this was only happen if I was to pack down the damaged one and tie it together which I was unable to do. I told them this was not possible and spent an hour on the phone trying to negotiate a solution. Due to this I decided that it was just easier to keep the damaged one so cancelled the replacement. Couple of days later check my bank account and John Lewis have taken the full amount of the wardrobe off me again leaving me with no money in my bank account. Informed by John Lewis that a mistake had been made and the money would be refunded in 3-5 days. Not a good enough answer for me as I had no money for 3 days. Appalling customer service especially when the customer has been so badly inconvenienced. Funny how they can take money off you so quickly but not able to give it back quickly. As I had spent so much time phoning them I requested to be called back as it was my phone bill only to be told that outbound calls could not be made!!!. I'm never ordering from John Lewis again - definitely lost it's 5 star customer service standard.