AVOID DODGY CUSTOMER SERVICE NOW THEY ARE TRYING TO SCAM AS MUCH PROFITS FROM CUSTOMERS HAVING MADE LOSSES IN RECENT YEARS!!!! Complained to John Lewis’ “customer service” as my shoes become broken. Entle in their Customer Service Team claimed, as attached, that as the shoes were purchased over 6 months ago, "we are unable to offer you a refund or a replacement as your item is way out of the 30-day return period. and because your item has no guarantee and was purchased two years ago, it is no longer covered by the Consumer Act.” THIS IS A LIE!!!! See the Consumer Rights Act 2015. See: https://www.legislation.gov.uk/ukpga/2015/15/section/24/notes. Under the Consumer Rights Act 2015 note 141, after 6 months you can claim either a repair, or a partial refund, for faulty goods at the point of purchase. AVOID!!!!! APPALLING CUSTOMER SERVICE ONLY INTERESTED IN MAKING PROFITS!!!!!!!