Utterly shameful experience trying to order a new cooker from these muppets. Told in writing by their customer services that we had to order 'Premier Service' at time of placing order on the telephone in order to get installation of new cooker and removal of old one. Told very firmly when trying to place the order that this 'Premier Service' could not be ordered from John Lewis. Had to be requested from supplier when they contacted us for a delivery date. Against my better judgement I placed the order even though whole process was now starting to feel unsafe and frankly like a scam. Spoke to supplier who stated very clearly that no, they cannot arrange 'Premier Service', in fact they are not in a position to take direct payments from members of the public and any fitting arrangements must come from re-seller, in this case John Lewis. Was told that JL regularly mess this up. Raised complaint with JL who first wrote this: 'Hi Tim Thank you so much for contacting John Lewis & Partners. I am sorry to learn that you were having difficulty trying to have a installation and disposal service done. At John Lewis we strive to provide quality services and products and understand that was not the purpose on this occasion. I have doubled check to see if any installation or disposal service comes with purchasing the Belling Cookcentre 100EI Electric Range Cooker With Induction Hob but can see that there are no services that comes with this specific item. For any future purchases, please note that not all selected items comes with services, this is why we would advise our customers to contact the customer service team and speak to them directly so that we can check on an alternative system to confirm if any services are available with the item. If the services are not able to be located we would advise our customers they will need to find their own 3rd party solution. Once again apologies for any disappointment this may have caused. If there is anything else you need assistance with, please do not hesitate to let us know.' Then this nonsense: 'Hi Tim Thank you so much for your response to the previous email. Once again apologies for any disappointment caused, in line with the matter this would be process on the items that does not come with any additional services, alternatively you can choose different item that will be suitable for you that comes with the installation and disposal service. If there is anything else you need assistance with, please do not hesitate to let us know. Kind regards' So no clue where this leaves a 100KG cooker or their customer and clear no interest in resolving the issue. Bloody Useless - DON'T order your cooker from these fools