Awful delivery service and customer service assistance. Completely unexpected from John Lewis. I ordered two separate orders with a total value of around £1,500 and specified delivery on a certain day, which involved me taking a day off work to receive the items. I was delivered a wardrobe door instead of the storage side table that I had ordered from one batch, and the second (DPD) batch was missing three of the six items in my order. Trying to arrange redelivery has been a nightmare, having to speak to at least half a dozen phone operatives and trying to explain the issue each time. I was promised various call backs which never materialised. I have now managed to organise re-delivery of the missing items for the following Thursday (almost a week later), but was not offered a convenient delivery time which has meant that I have had to take a further day off work in order to take delivery. DPD's excuse for failing to deliver three items was that "they didn't have a large enough vehicle" which was patently untrue considering that the same order contained a 2mx3m rug which was in fact delivered. John Lewis have failed to offer any explanation whatsoever for their delivery mistakes. Genuinely awful experience with them, very inconvenient and frustrating, and my customer service complaint has not been dealt with adequately (I have received an email reply basically saying "your items have been delivered now, so we hope you're happy).