On 5.5.24 I bought a new fridge from John Lewis in Oxford Street. Service was fine but when it came to payment I was offered a £30 discount if I had the John Lewis app. The salesperson offered to put it onto my iPhone but it was not possible due to JL’s policy of only accepting iPhones manufactured since 2020 with version 16 and above. My phone is version 15.8. I find this discriminatory and ageist. I wrote to alleged “Customer Services” the next day to express my disappointment and have yet to receive a reply or acknowledgment. We’re supposed to be saving what remains of our planet by using gadgets for longer and not constantly discarding them when they still function. John Lewis pretends to care about sustainability and publicise with empty PR gestures but they lack coherence. Having had an account at JL for over 30 years until the recent debacle with a new bank which treated old customers with contempt, I should have learned my lesson. I, like many others, no longer have a JL account. Current policy appears to be characterised by poor judgment and unimpressive management intelligence. I will now shop around more since my loyalty over the years is clearly neither valued or reciprocated. And now, they don’t even both to reply to letters of complaint.