Rated 1 out of 5 stars Shocking Customer Service Experience with John Lewis with David Bebbington- I’m writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis’s long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking. To summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day. When I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution. This experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son’s birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance. I will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action.