John Lewis: Absolute Disgrace – Deceptive, Incompetent, and Unreliable John Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation. I contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I’d get an “update” on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this? John Lewis had no problem taking my money, but when it comes to actually delivering the product, they’ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn’t be dealing with this ridiculous nonsense. For a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You’ve lost my trust, and you won’t be getting my business again. Avoid them like the plague if you expect any level of competence or honesty.