Purchased a John Lewis ANYDAY cocktail shaker a week ago in the Cardiff store, went to use it, but it leaks and goes everywhere when shaking cocktails. Went to return it to store it was purchased in the following week, but due to not having a receipt as not provided at purchase they refused a refund or exchange as their John Lewis ANYDAY range product "could have been purchased from anywhere", so they don't know if it is their product. (which is a breach of the consumer rights act 2015) The same cocktail shaker was still being sold at time of return, and is still being sold on their shelves as part of their own range, but they were not interested in this. I went home and followed the website process to submit a complaint by phone and was told I can't, and have to submit an email form. I submitted the form where it provides a case number and says you'll have an update in approximately 24 hours, or to call a number to speak to them straight away, so I did and was told I can't speak to them, so when asking if their website was wrong she refused to confirm, I asked to speak to a manager and she wouldn't put me through to one but insisted she wasn't refusing before putting me on hold for 20 minutes.