Affected me mentally . Evil company. I got a tv from them and quickly realised it was not the TV i expected with my order. I rang customer service to be laughed at by JL staff and told I'm I'm not allowed a refund unless the TV was damaged or the tv wasn't working. I then asked to speak with the manager and the response i got back from the man on the phone was I'm not gonna do that for you at the same time as laughing down the phone at me. I didn't understand what was funny at all especially at my expense. I had no choice but to end the call because the guy was refusing to cooperate he just kept laughing. I then spent the total of 5 hours on and off the phone to six different members of staff and still refusing to give me a refund completely ignoring their customer policy .Bear in mind I've not used this TV I very quickly realized it was the wrong TV and its still in the box and I'm being forced to keep it as they will not collect it or refund me and will not explain why it is illegal I'm sure. Its a scumbags evil company and I am now £500 down vile people. I'm really upset and genuinely don't know what to do about the situation because I'm not getting anywhere on the phone I feel really upset this has happened today and there's no solution other than to accept the fact that a big company like this has robbed me and ignored any sort of resolution to resolve this matter..I'm genuinely gutted what should have been an exciting experience but unfortunately JL quickly took my day and made it dark and cloudy..