Bought my second iPad Pro from John Lewis it is still under their 2 year guarantee and has developed a fault, wouldn’t charge, it has take nearly 10 weeks of fighting and countless phone calls with John Lewis to get it sorted, and that was just a part refund, it went for repair to a repair company JL use (Jigsaw24) who couldn’t find anything wrong with it, they are blind or have never bothered to look at it, clearly don’t have a clue what they are doing, I was told their technology is more advanced than Apple, that gave everyone at Apple a good giggle, so I took it to a Apple Store twice (70 mile trips) who ran diagnostics on it and gave me a physical report to say it wasn’t repairable and needed replacing, took it to JL store and their tech support tried it and couldn’t get it to charge, still even with the Apple report it came back as nothing wrong with it, even bought a new charger and cable that cost nearly £50. I’ve been fobbed off, pacified, lied to and even shouted at by J L’s tech support, there is something seriously wrong with this whole system, Ive bought all my electricals and more from John Lewis as the guarantees and the company are supposed to be really good, but I won’t be buying from them again, not after how I’ve been treated, I emailed the head of customer services and they never even bothered to acknowledge my email, I will leave this review on as many review sites as I can, not through bitterness, but in the hope I can prevent this happening to anyone else, I’ve lost 9 weeks worth of work ( I use the iPad procreate for my business) lost sleep, and it’s sent my anxiety levels up, through frustration and anger, please think very carefully before you buy, my advice to you is buy from the manufacturer, because if anything goes wrong you may have to go through a awful experience.