Dear John Lewis Customer Care Reference:84525216 On 10th July I placed the attached order with you for a wardrobe fitted with 4 shelves and two rails, plus two packs of three shelves for which I paid in advance. The wardrobe with 4 shelves and two rails was fitted, plus one more shelf. The remaining 5 shelves have still not been delivered. A specific time for delivery was agreed (8 weeks) that has not been met. Under the Consumer Rights Act goods must be delivered within the timeframe agreed with the retailer. As this delivery date has now been missed, you have failed to fulfil this statutory requirement and are therefore in breach of contract. In accordance with the Regulations I have already provided you with a further reasonable deadline by which the goods had to be delivered. I consider our contract at an end, as I am entitled to do under the Regulations, and will expect you to refund me the full purchase price of 5 shelves £122. Yours sincerely David