My niece ordered an Apple Macbook Pro online on Sat 29th with delivery to a local store on Monday. She received a confirmation email from John Lewis confirming the order and delivery for Mon evening. On Monday she had an email telling her that there was an issue and could she call, which she did and was then told she had to answer some security questions. When she questioned this she was told it was due to a technical issue with their system and she did not actually need to answer the questions. She was then told that because of this the order would be delayed to which she replied that this was ok as long as the price that her order was confirmed at would be honoured (Apple had put all their UK prices up this week). She next received an email telling her that because she failed to answer the security questions her order had been automatically cancelled. She has talked to a supposed senior sales manager but has not been able to get a decision to agree to honour the order at the price confirmed and has not achieved a call promised last Friday from this sales Manager. It appears that John Lewis is not interested in customer service, rather they are trying to charge the new price for an in stock item through poor sales practice.