I normally use Co-op Electrical, a company which I'm very much happy with. However they did not do the particular Tumble Dryer that I wanted. I reluctantly went to John Lewis owing to the bad reviews on here. However, I did my research I checked the response times on their customer care and technical support lines, the calls were answered in a matter of seconds in two occasions and on the other 9 times I phoned (at different times of the day), averaged around a minute, apart from on one occasion when it was a few minutes, I guess around 6 pm is a busy time for them. They were offering a 2 year extended guarantee free of charge (although their extended guarantee's are a little more expensive than Co-op). They told me when they were going to deliver and they delivered on that day, they phoned 20 minutes before as promised, the delivery lads were polite and professional and they also even took the packaging with them