I would love to be enjoying my (very expensive) coffee machine which I ordered from JL on 13/11 and was due to be delivered to my chosen drop point by 3pm on 14/11, however, it STILL hasn't arrived and it seems JL really couldn’t care less!!! I’ve now spoken to 9 customer service advisors, endured endless WhatsApp chats with at least 7 more, spent over 3hrs on hold, been wrongly sent to my collection point 4 times, lied to, hung up on, promised callbacks that never happened, and eventually told that it wasn't their problem and that I should take it up with my credit card company... despite there being absolutely no record of the item ever being delivered! This is honestly the WORST customer service I’ve ever experienced. Shame on you, JL. You've just lost a very loyal customer.