Purchased a standard light from the Norwich branch and was delivered all scratched and damaged! Rang the designated number and was given a slot when they would pick up, they didn't! Had to chase again and dealt with one rude member of staff after the other! Eventually someone turned up and removed the item, but two weeks later still have not received my promised refund, when I last rang up 19/11/2016, the guy said to hold and would find out what was going on and actually hung up on me! Outrages! You should be ashamed John Lewis! And you are actually breaking the law by withholding my money! Have bought thousands of pounds of merchandise off you over the years and was happy, but you are not what you were, terrible service! Will never buy from you again!