I ordered a Samsung washing machine on the 6th Nov 16 and it says it would take up to 10 working days to be delivered. As I have had no conformation of delivery I phoned John Lewis customer service on the 17th Nov to ask when it would be delivered. I was told it would be delivered on the 25th Nov which is way over the 10 working days. As no one even bothered to tell me the delay for delivery I made a complaint to John Lewis about my dissatisfaction and to explain I am disabled I have to take my washing to the launderette which is getting very hard. I received an email back to tell me it will be derived some time between 18-21 November and urged me to contact customer service if this is not the case by telephone, so we can get to your matter immediately. So I again rang John Lewis Customer service again only to be told it should be delivered on the 25th Nov again, so I told them it should have been delivered at the latest 20th Nov but I was told that’s the only time it could be delivered. I then received a phone call from John Lewis on 18th Nov to say the washing machine will be delivered any time after the 24th Nov, so again after asking why I was not told of this delay I ask so when will it be delivered. Again I was told some time after the 24th I ask when? , I have now been told again the 25th Nov so I will have to just wait and see. I have purchase many things from John Lewis over many years but it seems they have fallen way down their normal standard and the customer service is now terrible when all they had to do is just TELL me.