UNCLES NEW TV I purchased a Panasonic TB-50W60AEY TV online from John Lewis on the 21st November. The TV was for my 87 year old uncle and he is very happy with the TV. The price was good especially as it came with a free 5 year guarantee. The web site was good and it was an easy purchase. But, after this the service from John Lewis was abysmal ! Delivery was booked for the 28th November, i had to be there as my uncle lives on his own. NO delivery was made that day, but i received an email advising it had been delivered. We thought the TV had been stolen ! It was at this point i had to contact Customer Services, oh dear that was a waste of time. The TV was delivered with no notice on the 29th November, my poor uncle had to sort it himself as i live 30 minute drive away. To cut a long story short here are the points of what happened. I raised 2 complaints with CS, and received only confirmation emails, we got your email, we will be in touch. No one got in touch I escalated the complaint to managers level, got the confirmation email and nothing else. No one has been in touch. I filled in the emailed How did we do survey. I completed it with a scathing review, no one got back to me. Moral of the purchase. Easy and smooth purchase online. They took my money no problem. Have a problem with a delivery and have to contact Customer services, forget it, you’re on your own. John Lewis will soon be John Losers if they carry on like this.