I bought a washing machine from John Lewis online. It arrived OK and their guys "installed" it. They left with it running on a short wash to prove that it worked, but it refused to drain, giving an error message. After a very long wait on the phone they arranged for their guys to come round following week (yes a whole week later) Afterwards I checked their plumbing and found that they had connected the drain hose without cutting the end off the connector on the sink waste fitting! Obviously theyre using staff who are both unqualified and untrained. I connected it properly myself, having to buy a clip that should have been provided. Two or three phone calls later asking them to cancel their visit without success. So they will turn up first thing in the morning regardless -the same clueless pair as before? A huge stress and a waste of my time (and money -long phone calls at my expense and the installment fee of £30 for their total botch up) A website that takes you round in circles and no option to make a complaint. If I could give zero or minus stars then I would. I will NEVER buy anything from J Lewis again and I advise everyone to avoid them. BE WARNED!