Dear Mr Kankiwala I am writing to express my outrage at the appalling way your company has handled my case. The errors made to my credit score in August were entirely your fault, yet it has taken you an outrageous 16 weeks until December 30th to rectify your incompetence. This level of delay is beyond unacceptable and demonstrates a complete lack of care or urgency in addressing the harm you caused. To add insult to injury, you have failed to provide me with a clear and honest explanation as to why my order was canceled in the first place. Your inability or refusal to communicate transparently shows how little respect you have for your customers. Frankly, your behavior is shameful. This entire ordeal has exposed your company as nothing more than a disorganised, customer-dismissing, and disgraceful operation. It’s clear you prioritise covering your own mistakes over treating your customers with fairness or dignity. I will never shop with John Lewis again online or in-store and I will be sure to let others know about the disgraceful service I have received. Shame on you for this shambolic display of incompetence and apathy. In addition I have raised my complaint with the financial ombudsman so my experience is never repeated with other consumers.