I recently purchased a laptop, along with some software and mouse from John Lewis online and was told it would be delivered in 5 working days. 3 days later I get an email from their delivery people that it would be delivered the next day and would get given a time in the morning. Next day nothing and NO delivery. Later that day (night actually) get an email saying items would be delivered the next day and next morning I got a time. I receive the parcel and lo and behold NO LAPTOP but only the mouse and software (which is no good without a laptop JD DUH). Rang up customer service and after a long wait (wonder why !) I got told the laptop had been delivered. No it hadn't I told them. Oh we will get someone to call you. 3 hours later I got a call from John Lewis Sheffield who told me the parcel hadn't been delivered (which I already knew !!!) but that it would be delivered the next day so now late. The attitude of the customer service department is bad to say the least, no real ownership of the problem and fake attitude. I used to buy exclusively from John Lewis but due to lack of customer care I will be looking elsewhere from now on!