Ordered a mattress (£1000) on basis it was an own brand, stock item. Failed to deliver on due date with no explanation. After 3 and half hours (seriously) chasing customer services they organised the delivery of a replacement. It was not delivered and again no explanation. I have been a loyal customer for 35 years. Not any more. Were you shocked by how poor the reviews were on this site? I was but reading others comments I realise my experience is far from unique. So I did some research and found this fascinating article in The Guardian. Read and weep. This once great company is clearly in severe decline. https://www.google.co.uk/amp/s/amp.theguardian.com/money/blog/2015/sep/12/has-john-lewis-lost-the-plot-complaints?client=safari