In June this year, I purchased a new Zanussi washing machine from John Lewis. On 20 November, we experienced a power cut which rendered the machine inoperable. We phoned John Lewis on 21 November and reported the problem and were given the number of a local engineer. The engineer couldn't attend for over a week, but once they arrived at 8am on 1 December, the engineer took five minutes to declare the machine Beyond Economical Repair. I spent a week chasing John Lewis and Zanussi to agree to replace the damaged machine (was on two weeks without a washing machine by this point), and was given unhelpful, conflicting advice at every turn. Finally managed to get John Lewis to agree to replace the machine on 7 December. The customer services rep informed me that the earliest possible delivery slot was 13 December. Three weeks after reporting the issue with the machine, the delivery men turned up at 8:45pm on 13 December (in a 2 - 9pm delivery slot), and I learned that customer services, when booking the delivery, failed to book washing machine unplumb and installation, therefore the team were unable to remove the broken washing machine and returned the new machine to the depot. I spoke to customer services again during the delivery to try to sort, but I got only apologies and the representative was unable to schedule a new delivery of a working machine. I have now had a broken washing machine for over three weeks and no idea when John Lewis might deign to honour their guarantee. The delivery men suggested that I let customer services know that I am very upset, but I have been doing that (politely) for two weeks. I have now given up on the replacement washing machine and have requested a refund (no reply as yet) and ordered a new machine (to be delivered tomorrow) from a competitor.