Disgusting I have been a John Lewis customer for years, and recently bought a TV on Black Friday at a discounted price, from JohnLewis.com. Order did not arrive, and when I called, I was informed that the order had not been processed properly and it was now out of stock. I explained I could take any similar TV but I needed it delivered within 4 days as I had organised an engineer to fit the TV. I was told that the order would need to be cancelled so I could order a replacement, which I did, only to be told that there was no way I could get my TV delivered within 4 days, unless I was prepared to pay around £20 something pounds for delivery. I was not prepared to, as this was no fault of mine, and bought another TV elsewhere which cost me £200.00 extra. I raised a complaint, and this is when I realised that I was now dealing with a company who has no real interest in their customers. After 5 or 6 unanswered emails and at least 5 unsuccessful phone calls, one of which when I was put on hold I heard the call taker swearing about me, I eventually spoke to some one called Johnathon who was uninterested in my issue and tried to tell me I could not be compensated as I had cancelled the order!!! I then had to ask Jonathon to familiarise himself with my complaint, which he did and then offered me £100.00 compensation , take it or leave it. I took the compensation, as after 3 hours on the phone, and several emails I was losing the will to live. John Lewis seem to have forgotten that they entered a contract with me to supply a TV and failed to do so. It cost me £200.00 to rectify their mistake, never mind the time spent trying to get someone to contact me. I was disgusted with the way I was treated throughout. I used John Lewis for various reasons but most importantly because the brand used to gaurantee good service. I have experienced much better service from supposedly inferior brands and I can only imagine John Lewis is now on the down turn and following most other high street brands and forgetting that good customer service is key.