Ghastly Customer service after trying to return a item that arrived damaged ordered online- it arrived tracked with no invoice or confirmation email, so I have no order reference number - there was nothing they could do even though I provided the tracking confirmation texts and proof of payment from my bank because I can't prove the order reference number. I will never order from them again- there are many bad reviews regarding their customer service experience, so please AVOID them if you can. I've wasted a week trying to get this exchanged or refunded after countless emails and calls. They won't escalate it as I don't have an order reference number!? I have never spoken with such a bunch of incompetent idiots - this is a team-wide experience of their department!