Why can't I award zero stars? JL third party supplier team in Motherwell are the rudest bunch of people I have ever had to deal with. The fact that they have delivered a fridge freezer that looks like its been attacked with a hammer is beside the point; I accept that accidents may happen between the factory and delivery and goods may need to be replaced. But its the total lack of interest or understanding from JL that is impossible to accept. Don't have a fridge freezer over Christmas? Nothing to do with us even though we took your cash in November! They have put every hurdle possible in the way of sorting this out: Samsung is closed; we need pictures of the damage; we need a serial number; the team you are dealing with are having Christmas lunch! I have made tens of calls, been told they will call be back numerous times which they have repeatedly failed to do, and generally fobbed off by this so called customer service team at every turn. Now its the weekend before Christmas and as that is a busy time of year they can't do anything this year. The people are rude, unhelpful and have no idea of their legal obligations. More fool me for using this shop.