Only giving john Lewis 1 star because a no star rating was not available . Ordered Jean Paul gaultier perfume on 6th December 2016 , after repeatedly checking the tracking feature of my parcel (which said on it's way to courier) I eventually phoned them in the 18th as my item had not arrived in the 5 days it stipulated on their web page , the operative had no idea where my parcel was weather it had been delivered or lost . I was told the following day the courier , Hermes, would contact me to arrange delivery or tell me wot was happening . Gues wot ... Nothing so I phoned john Lewis again , no help wots lever again and by this time the product was out if stick so I could have another delivers , I had no option to have a refund . Their left hand doesn't know wot their right hand I'd doing , between john Lewis and Hermes the outfit is very disjointed and it seems no one wants to take control once they have ur money . A very poor service from a company which seems to have a very good name for itself , but after this experience I cannot see why .