I ordered a sofa from John Lewis. Upon delivery, the crew damaged my brand new wooden floor with the sofa leg impacting the floor while rotating the sofa over, causing several small dents in the floor. Worst of all, John Lewis have taken 0 responsibility for the damage, 0 apology and 0 compensation. They claim to have interviewed the delivery crew and all have denied causing the damage. It's important to note that I've provided the photos of the damage in my complaint, which could only be caused by the sofa as there is matching damage on the sofa leg itself. Avoid John Lewis if you care about your personal responsibility. I completely understand accidents happen, but John Lewis will adopt a stance of denying anything if and when something does happen. It's simply not worth taking a gamble with this company.