- I purchased a mattress via the John Lewis website and set a delivery date for 6 days later. - On the scheduled morning of the delivery I received a call from John Lewis dispatch to say the product had not been put on the delivery truck. She said she would find out why and call me back to re-schedule another delivery date and time at my convenience. - However, another 3 days went by without any follow-up call. When I phoned JL Customer services to find out what was going on, I was told that the reason the mattress wasn't with dispatch was that it was not only out of stock it was also a discontinued product! I asked why this wasn't flagged-up on the date of purchase and also why I'd not received any follow-up call? He couldn't explain. - I declined the offer of ordering a replacement product and took a full refund. I was not offered anything in compensation (like vouchers), just a limp apology. - Instead, I ordered a similar mattress from MATTRESSMAN whose communication and delivery were excellent. Not only that, it was £25 cheaper and they delivered in 3 days. - I'm afraid my previously good view of John Lewis has changed considerably and I'll be reluctant to order anything online from them in the future.